Terms of service

Welcome to Al Souqiya. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. General

  • Al Souqiya provides high-quality wellness and personal care products to customers in the UAE.

  • By placing an order on our website, you confirm that you are 18 years or older and legally capable of entering into binding contracts.

  • All orders are subject to acceptance and availability.

2. Product Information

  • We strive to ensure that all product descriptions, images, and pricing are accurate.

  • Product colors may slightly vary due to monitor displays.

3. Orders & Payment

  • All orders must be placed through our website.

  • Payment can be made using secure online payment methods or Cash on Delivery (COD).

  • By submitting an order, you authorize Al Souqiya to charge your chosen payment method.

4. Shipping & Delivery

  • ZenReliefs provides free shipping across the UAE.

  • Orders are processed and shipped within 2–3 business days.

  • Delivery times may vary depending on location, holidays, or unforeseen circumstances.

  • Customers must ensure their shipping address is complete and accurate.

5. Replacement & Warranty

  • Al Souqiya does not offer refunds.

  • We provide a 30-day replacement warranty for damaged or defective products.

  • To request a replacement, customers must contact our support team with proof of purchase and images of the damaged product.

6. User Responsibilities

  • Customers are responsible for providing accurate information during the ordering process.

  • Any misuse, damage, or tampering with products may void the replacement warranty.

  • Users agree not to use our website for unlawful or prohibited purposes.

7. Intellectual Property

  • All content on the ZenReliefs website, including images, text, logos, and designs, is owned by Al Souqiya or its licensors.

  • No content may be copied, reproduced, or used for commercial purposes without prior written permission.

8. Limitation of Liability

  • Al Souqiya is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

  • Our liability is limited to the replacement of defective products under the 30-day replacement warranty.

9. Governing Law

  • These Terms of Service are governed by the laws of the United Arab Emirates.

  • Any disputes arising from these terms or your use of Al Souqiya services will be resolved under UAE jurisdiction.

10. Changes to Terms

  • Al Souqiya reserves the right to update or modify these Terms of Service at any time.

  • Any changes will be posted on this page with an updated “Effective Date.”

  • Continued use of our website constitutes acceptance of the updated terms.

By using Al Souqiya, you agree to follow these Terms of Service and enjoy a safe, secure, and reliable shopping experience.