Refund policy
At AL Souqiya, we are committed to providing high-quality products and ensuring your satisfaction. Please read our Return & Replacement Policy carefully before making a purchase.
Returns & Refunds
Please note that we do not offer refunds. However, we provide a 30-day replacement warranty for defective or damaged products.
30-Day Replacement Warranty
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If your product is damaged, defective, or not functioning properly, you are eligible for a replacement within 30 days from the date of delivery.
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To request a replacement, please contact our customer support team at [contact.alsouqiya@gmail.com] with your order details and photos of the defective product.
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Once your request is approved, we will ship a replacement product to you at no additional cost.
Conditions for Replacement
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The product must be unused and in its original packaging.
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Products that have been misused, modified, or damaged by accident are not eligible for replacement.
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Proof of purchase (order number, invoice, or receipt) is required to process the replacement.
How to Request a Replacement
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Contact our customer support at [contact.alsouqiya@gmail.com] within 30 days of receiving your order.
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Provide your order number and clear photos showing the issue.
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Our team will review your request and guide you through the replacement process.
Shipping for Replacement
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Replacement shipping costs will be covered by ZenReliefs.
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Depending on your location, the replacement may take 5–10 business days to arrive.
We value your satisfaction — if your product is defective, don’t worry, we’ll make it right with a replacement!