Privacy policy

At Al Souqiya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on our website.

1. Information We Collect

When you interact with our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping and billing address.

  • Usage Data: Information about your browsing behavior, pages visited, and interactions with our website.

  • Cookies and Tracking Data: Data collected through cookies, pixels, or similar technologies to improve user experience and website performance.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Processing and fulfilling your orders.

  • Communicating order updates, promotions, and customer support.

  • Improving our website, products, and services.

  • Preventing fraudulent transactions and ensuring payment security.

  • Complying with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. Your information may be shared with:

  • Service Providers: Trusted partners who assist with order fulfillment, payment processing, shipping, and marketing.

  • Legal Authorities: When required by law or to protect our rights, safety, or property.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Cookies may be used to:

  • Remember your preferences and shopping cart.

  • Analyze website traffic and performance.

  • Deliver personalized content and offers.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.

  • Opt-out of marketing communications.

  • Request information about how your data is used.

To exercise any of these rights, please contact us at [contact.alsouqiya@gmail.com].

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: [contact.alsouqiya@gmail.com]

Your privacy matters to us — shop with confidence at Al Souqiya!